Terms of service
Terms of Service
Welcome to Made by Mariah (“we,” “us,” or “our”). By accessing or using our website and completing a purchase, you agree to be bound by these Terms of Service, our Privacy Policy, Cookie Policy, and Refund Policy. If you do not agree with any part of these terms, please do not use our site or make a purchase.
Privacy and Personal Information
We are committed to protecting your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). When you visit our website or make a purchase, we may collect personal information such as your name, billing and shipping address, email address, phone number, payment details processed securely through third-party providers, and order history or preferences. Your information is used to process and fulfill orders, communicate with you about your purchase, provide customer support, improve our website and services, and send updates or promotional emails if you have opted in.
By providing your personal information, you consent to its collection, storage, and use for the purposes described above. You may withdraw your consent at any time by contacting us. We do not sell or trade your personal information. However, we may share your data with trusted third parties, such as payment processors or shipping providers, only as necessary to operate our business. Your information is stored securely and protected using reasonable safeguards, and payment information is processed through secure, PCI-compliant providers and is not stored directly by us.
Under Canadian law, you have the right to request access to your personal data, request corrections to your data, and withdraw consent for marketing communications at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, improve site functionality, analyze website traffic, and support marketing efforts. By continuing to use our website, you consent to our use of cookies. You may control or disable cookies through your browser settings, but please note that disabling cookies may affect site functionality.
Purchases, Refunds, and Product Information
All sales are final. No refunds, returns, or exchanges will be provided unless otherwise stated. Products may be handmade or curated and may have slight variations in colour, design, or size. Colours may also vary slightly due to screen settings and lighting. Shipping times are estimates, and delays may occur due to circumstances beyond our control. Made by Mariah is not responsible for lost or stolen packages once they are shipped.
Chargebacks and Disputes
You agree to contact us directly to resolve any issues regarding your purchase before initiating a chargeback, payment reversal, or dispute. Initiating a chargeback or dispute without prior communication may result in legal action in accordance with Canadian law.
Changes to Terms and Policies
We reserve the right to update these Terms of Service, our Privacy Policy, Cookie Policy, and Refund Policy at any time. Changes take effect immediately upon posting. It is your responsibility to review these policies regularly. Continued use of our website or services constitutes acceptance of any changes.
Contact
For questions regarding these Terms of Service, Privacy Policy, Cookie Policy, or Refund Policy, please contact us at mmadebymariah@gmail.com.